FAQ

There are multiple ways to find the products you are looking for.

The 3 simplest ways are to search by brand, by product category or by using our search field:

1. If you know the brand you are looking for, hover over ‘Shop by Brand’ on the homepage to view a drop-down menu. You can view all product ranges by hovering over each brand. To view all products in the brand, click on the brand name. To view one of the brand’s product ranges, hover over the brand name and click the relevant range next to it.

2. To discover new products, you can search our entire range by category. From the homepage, click on ‘Shop by Category’ to view all products across Color, Care, Texture and Styling. Here you can also explore sub-categories of products to help narrow your search.

3. If you know the product name or product reference number, you can use the search bar to find them. At the top of the homepage, click on the search bar and enter the product name or reference number and click search.

Pack sizes are shown on the product page underneath the product description.

If a product says 'Contact Us' underneath, you will need to contact your Sales Representative.

For product advise contact your Education or Sales Representative.

1. Click on ‘Forgot password’ (below the password field).

2. Enter your registered salon e-mail id and click ‘Send’.

3. An e-mail will automatically be sent to the email address you provided when registering, which will include a link prompting you to create a new password. Your new password MUST contain at least one capital letter, one number and one special character.

To change any personal details such as your address, name, or phone number, you will need to contact your Sales Representative.

Please connect with your Distributor to make any order related changes.

If the products you receive are different to your original order, you can contact your Distributor or Sales Representative.

1. Search for the product you wish to purchase using one of the methods outlined in the PRODUCTS section of our FAQs.

2. Once you have located the product, select the quantity you require by either typing in the number or using the ‘+’ or ‘-‘ buttons.

3. Click the ‘basket icon’ to add the products to your basket.

4. To view more information about the product such as ingredients, pack size, or description simply click on the image of the product. You can still add the product to your basket from this page.

5. Once you have completed your order, click on the ‘basket icon’ to review your order and amend if necessary. All your promotions will be visible on the order summary page and the total amount of your order is also shown.

6. Once you are happy with your order, click the ‘check out’ button to finalize your order.

7. The checkout is composed of 3 steps:

a. The first step is for shipping details, delivery address and date. This will appear as per information registered with Distributor and L’Oréal.

b. The second step is for payment options. This will appear as per your agreement with Distributor.

c. The third step is the order confirmation page showing a summary of your order, you can add products or amend your order at this stage. You will also receive an e-mail confirmation with all your order details.

1. Log into your LPS account

2. Click on my account

3. Go to "My LPS Orders" (for orders) or "My Invoices" (for invoices)

For all pricing enquires including promotions, invoices and general pricing questions, please contact your Distributor or Sales Representative. 

This platform does not facilitate any payment between you and the Distributor. 

It shall be your responsibility to check the details of your Distributor before placing an order, and you shall independently agree upon the manner and terms and conditions of payment with the Distributor you transact with.

Yes, you will receive an e-mail confirmation of your order and invoice for your order.

All prices are inclusive of taxes.

To view the total value of your order, click on the ‘Basket’ icon at the top of the page. This will show you the total summary of your order. 

Yes, LPS contains all invoices associated with your account from all brands that you take.

STANDARD DELIVERY: You will be required to independently agree upon the manner, timeline and terms and conditions of delivery, payment etc. with the Distributor that you transact with on the platform.

As facilitator of this Website, L’Oréal is not responsible for the quality, authenticity and validity of the goods sold and delivered through orders placed on this Website. 

Any disputes and errors related to quality, price, expiry, authenticity, packaging of products etc. must be raised with the Distributor alone and L’Oréal will not be party to the same.

The period and mode of delivery of your order is basis the commercial/contractual terms agreed between you and your Distributor. 

Please reach out to your Distributor or Sales Representative to check the delivery status of your order. 

Please reach out to your Distributor to know about the return policy.

For platform related queries, please contact us by filling out our contact form.

For order related queries, please reach out to your Distributor or dedicated Brand Representative.

The Customer Care team endeavours to resolve your issue, please cont us by filling out our contact form.